Marketing has been around since the invention of money, and probably for a while before that. But, while some principles and ideas stay constant from one eon and era to the next, there are times when technology can be game-changing and new rules need to be written.
That’s been true throughout history, as things like billboards, television ads, and even web banners all revolutionized the advertising and marketing industry. It’s even truer today, with the proliferation of mobile marketing.
What we’re getting at here is that you have to understand what works, and what doesn’t, with respect to mobile marketing if you’re going to get results and avoid angering customers. To that end, here are seven good rules to follow:
#1: Respect Privacy – mobile phones and tablets are very personal things. That makes an intrusion of privacy (usually in the form of an unwanted tag or push notification) seem all the more threatening. Be very sensitive with what you share, and know that buyers will back away quickly if they feel like their privacy is being threatened.
#2: Don’t Discriminate Between Platforms – there’s a good chance that sizable portions of your customer base use at least two different mobile platforms (iPhone and Android), and possibly several more. Knowing that, make your marketing easily accessible across all major devices.
#3: Think on Your Feet – mobile marketing lets you reach out to customers quickly, even more quickly than you could with email. That means that if you aren’t contacting them with timely offers, you can bet one of your competitors will be.
#4: React Instead of Predicting – although it’s good to put mobile campaigns into action quickly, you shouldn’t make long-term plans or predictions about the future. After all, buyers can surprise you, and the key to high-ROI mobile marketing over time is to study trends and react to them, not to make your own predictions.
#5: Be Direct, But Not Pushy – your customers know that you’re after their business, and may even appreciate the occasional targeted offer or discount. However, if you bother them too often, you can bet the relationship and subscription will be ended very quickly.
#6: Aim for Simple and Realistic – the best mobile marketing campaigns are structured around quick, impulsive actions. Ask buyers to do something that’s simple, straightforward, and realistic. Shoot for more than that and response rates will suffer.
#7: Save the Relationship, Not the Sale – believe it or not, your first priority should be to make a sale; it should be to preserve and enhance the relationship you have with the customer. You can always ask them to buy again later, but only if they are still willing to look at messages from your company.
Make no mistake: mobile marketing is a whole different animal. Have you been following the rules, and getting the results you are hoping for?