Despite the fact that we live in a so-called "digital age," there are a surprising number of companies holding on to very old ideas and ways of doing things. In fact, some are even using newer technologies without truly taking advantage of them – something akin to using your laptop computer as a paperweight.
Obviously, we're exaggerating just a little bit, but it isn't unusual for otherwise successful businesses to be using backward processes, especially in the field of manufacturing, where many of our best clients do their work. Instead of embracing tools like CRM software, inventory control packages, logistics platforms, and custom mobile apps, they are clinging to spreadsheets, telephone calls, and other similarly outdated processes.
Why is it that they are fighting change, when they could be enjoying benefits like bigger sales, lower costs, and faster delivery times?
Although many companies would say they aren't ready to make changes, the answers often lie in the psychology of an organization, or the mindset of its executive team, rather than any true limitations of the hardware or software they could be using. That's understandable, but it's also something that's easy to fix.
Here are a few of the common issues we help companies with, along with a couple quick thoughts on each:
Clinging to old habits. When it comes down to it, a lot of people don't like learning to do new things, or dealing with change at all. What usually happens, though, once we show them how much time and money can be saved by doing things a smarter way, is that our clients can't remember how they ever got along without the new tools and ideas.
A general resistance to change. This involves the same kind of thinking, but in an organizational sense. If things have always been relatively successful working a certain way, why change? The answer is that doing something successfully doesn't mean you can't do it better, or with less time, expense, and stress.
Personnel bottlenecks. Occasionally, we have clients who would like to try to do things differently, but can't get permission from a key executive or decision-maker. Again, the reasons for putting off change are usually valid, but a thoughtful proposal and demonstration are usually enough to let them give our way a try.
The blame game. Conversely, change is sometimes slowed by the worry that, if the new methods don't work out, the person responsible for bringing the idea up (or making the final decision) are going to be blamed. But, that ignores the reality that they can also receive credit for taking the initiative, and could receive even more blame later if they didn't take advantage of an opportunity to help the organization.
If your company isn’t getting enough from technology, right now is the perfect time to decide to change things, become more efficient, and move forward. Call or email the WebRevelation team today and let us show you how a few simple cost-effective shifts in the way you do business can make all the difference.